Apprentice Business Administrator Flip Connect

Flip Connect · Competitive · Hitchin
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The Apprentice Business Administrator will be responsible for providing administrative support in an effective and efficient manner for a telecoms company based in Hitchin, Hertfordshire. You will work towards a Level 3 Business Administrator Apprenticeship standard.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Mar 2021

Apprenticeship summary

  • Weekly wage

187.50 - 225.00

  • Working week

Monday - Friday, 09:00 - 17:30.

Total hours per week: 37.50

  • Expected duration

13 months

  • Possible start date

01 Apr 2021

  • Date posted

today

  • Apprenticeship level

Advanced

Level 3 (A level)

  • Reference number

VAC001685576

  • Positions

1 available

Key responsibilities and tasks:

Provide daily support as follows:

  • Answering & directing calls
  • Replying to emails
  • Raising customer support tickets
  • Raising invoices
  • Sending customer statements
  • Ordering of equipment
  • Updating company CRM system

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Requirements and prospects

Desired skills

  • Good customer service focus, pleasant and confident telephone manner and a happy-to-help approach
  • Enjoys helping others and resolving queries and problems
  • Able to adopt and follow standard processes, as well as challenge ways of working, with suggestions for improved efficiency and customer service
  • Confident communicator, with the ability to liaise with all levels across the business and contribute in meetings
  • Able to work in a dynamic and challenging environment, with flexibility to deal with change and different priorities
  • Able to work with minimum supervision to tight deadlines and across different aspects of the role, on a rota basis
  • Good IT skills - knowledge of Microsoft Office packages e.g. Word, Excel and Outlook

Personal qualities

  • Strong commitment and motivation with a respect for deadlines, ownership of tasks and working as a team
  • Reliable and punctual
  • Self-motivated

Desired qualifications

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English.

Future prospects

This Apprenticeship can lead to full-time employment upon completion of this Apprenticeship.

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About the employer

Flip Connect is a leading, independent UK supplier of cost-effective services and bespoke unified business communications solutions to SME, mid-market and corporate businesses.

Employer

Flip Connect

https://www.flipconnect.co.uk/

Address

The Maltings

Bridge Street

Hitchin

SG5 2DE

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Training

Training provider

SOLVEWAY LIMITED

Applications for this apprenticeship are being processed by SOLVEWAY LIMITED

Contact

Jon Solitro 01438340121 jonsolitro@solveway.co.uk

Level 3 Business Administrator apprenticeship standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

The standard in business administration, delivered by Solveway, is a work-based training programme which explores all aspects of the knowledge, skills and behaviours of business administration.

Developed by employers, the business administration apprenticeship standard will provide you with a thorough understanding of this subject, allowing you to learn about:

  • Company values, culture and skills
  • Business fundamentals
  • Decision making
  • Relevant regulations and policies
  • Project management
  • Processes
  • Good customer service focus, pleasant and confident telephone manner and a happy-to-help approach
  • Enjoys helping others and resolving queries and problems
  • Able to adopt and follow standard processes, as well as challenge ways of working, with suggestions for improved efficiency and customer service
  • Confident communicator, with the ability to liaise with all levels across the business and contribute in meetings
  • Able to work in a dynamic and challenging environment, with flexibility to deal with change and different priorities
  • Able to work with minimum supervision to tight deadlines and across different aspects of the role, on a rota basis
  • Good IT skills - knowledge of Microsoft Office packages e.g. Word, Excel and Outlook

Personal qualities

  • Strong commitment and motivation with a respect for deadlines, ownership of tasks and working as a team
  • Reliable and punctual
  • Self-motivated

Desired qualifications

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English.

Apply to position

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