The Apprentice Business Administrator will be responsible for providing administrative support in an effective and efficient manner for a telecoms company based in Hitchin, Hertfordshire. You will work towards a Level 3 Business Administrator apprenticeship standard.
This apprenticeship requires you to apply through the employer's website.
Apply now
Closing date: 15 Jan 2021
Apprenticeship summary
- Weekly wage
187.50 - 225.00
- Working week
Monday - Friday, 09:00 - 17:30.
Total hours per week: 37.50
- Expected duration
13 months
- Possible start date
18 Jan 2021
- Date posted
today
- Apprenticeship level
Advanced
Level 3 (A level)
- Reference number
VAC001673240
- Positions
1 available
Key responsibilities and tasks:
Provide daily support as follows:
- Answering & directing calls
- Replying to emails
- Raising customer support tickets
- Raising invoices
- Sending customer statements
- Ordering of equipment
- Updating company CRM system
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Requirements and prospects
Desired skills
- Good customer service focus, pleasant and confident telephone manner and a happy-to-help approach
- Enjoys helping others and resolving queries and problems
- Able to adopt and follow standard processes, as well as challenge ways of working, with suggestions for improved efficiency and customer service
- Confident communicator, with the ability to liaise with all levels across the business and contribute in meetings
- Able to work in a dynamic and challenging environment, with flexibility to deal with change and different priorities
- Able to work with minimum supervision to tight deadlines and across different aspects of the role, on a rota basis
- Good IT skills - knowledge of Microsoft Office packages e.g. Word, Excel and Outlook
Personal qualities
- Strong commitment and motivation with a respect for deadlines, ownership of tasks and working as a team
- Reliable and punctual
- Self-motivated
Desired qualifications
GCSEs at grades A*-C/9-4 (or equivalent) in maths and English.
Future prospects
This apprenticeship can lead to full-time employment upon completion of this apprenticeship.
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About the employer
Flip Connect is a leading, independent UK supplier of cost-effective services and bespoke unified business communications solutions to SME, mid-market and corporate businesses.
Employer
Flip Connect
https://www.flipconnect.co.uk/
Address
The Maltings
Bridge Street
Hitchin
SG5 2DE
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Training
Training provider
SOLVEWAY LIMITED
Applications for this apprenticeship are being processed by SOLVEWAY LIMITED
Contact
Jon Solitro 01438340121 jonsolitro@solveway.co.uk
Level 3 Business Administrator apprenticeship standard, which includes:
- Level 2 Functional Skills in maths and English (if required)
- End-Point Assessment (EPA)
The standard in business administration, delivered by Solveway, is a work-based training programme which explores all aspects of the knowledge, skills and behaviours of business administration.
Developed by employers, the business administration apprenticeship standard will provide you with a thorough understanding of this subject, allowing you to learn about:
- Company values, culture and skills
- Business fundamentals
- Decision making
- Relevant regulations and policies
- Project management
- Processes
- Good customer service focus, pleasant and confident telephone manner and a happy-to-help approach
- Enjoys helping others and resolving queries and problems
- Able to adopt and follow standard processes, as well as challenge ways of working, with suggestions for improved efficiency and customer service
- Confident communicator, with the ability to liaise with all levels across the business and contribute in meetings
- Able to work in a dynamic and challenging environment, with flexibility to deal with change and different priorities
- Able to work with minimum supervision to tight deadlines and across different aspects of the role, on a rota basis
- Good IT skills - knowledge of Microsoft Office packages e.g. Word, Excel and Outlook
Personal qualities
- Strong commitment and motivation with a respect for deadlines, ownership of tasks and working as a team
- Reliable and punctual
- Self-motivated
Desired qualifications
GCSEs at grades A*-C/9-4 (or equivalent) in maths and English.
