Apprentice Business Administrator

Howdens Joinery Ltd · Competitive · Birmingham
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As a Business Administrator apprentice you will learn to:

  • Ensure that all Depot administration is processed and completed accurately, efficiently and in the timescale required to support the team.
  • Deal with both telephone and face to face enquiries from customers in a courteous, professional, and knowledgeable way.
  • Liaise with the Credit Control department in response to customer account queries and applications.
  • Other duties will include invoicing customers, stock reconciliation, filing, mailing promotional material, reconciling petty cash, data entry and reporting.
  • Provide potential and existing customers with the highest level of customer service.
  • Strong communication skills
  • Ability to meet task deadlines
  • Planning and organising skills
  • Ability to multi-task and prioritise own workload
  • A desire for continuous personal and professional development

The Apprenticeship

  • Customer Service Practitioner Level 2 - Intermediate Apprenticeship
  • Training provided by in house Learning & Development Team
  • Support from external training provider
  • 15 Month programme including minimum 12 month learning period plus end point assessment
  • GCSE Maths and English desired but not essential, as these will be covered during the apprenticeship

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