Admin Hub Administrator Apprentice

NELFT NHS Foundation Trust · Competitive · Ilford
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An exciting opportunity as arisen for 2 x Administrator Apprentice to join the 0-19 Children's Services in the administration hub in Redbridge. This is 12 month fixed term contract. We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognized apprenticeship qualification.

Duties (performed under supervision)

The main responsibilities of the post: to provide administration responsibilities. This will include answering the phone, completing letters, using the computerised booking system on RiO and managing referrals to the service.

Provide a high quality confidential and comprehensive administrative service for the Children's Administration Hub.

You will be involved in administration of the Hub which will include a high volume of incoming referrals and all administration connected with that - liaising with all relevant professionals.

What does the apprenticeship involve?

This post is 35 hours per week, Monday to Friday from 9.30 - 5pm. During your apprenticeship, you will be enrolled with an education provider and will be required to complete your Customer Care Administration Apprenticeship Level 2 within the duration of the placement. There will be a work-based structured learning programme to follow with support from your manager and mentor.

What will be achieved

  • Customer Service Practitioner Apprenticeship Standard Certificate
  • Level 2 Functional Skills in maths, English and ICT (if no prior exemption)

Eligibility Criteria:

All applicants must be:

  • Aged 16+
  • Must NOT be in any form of formal government-funded education
  • You can hold a degree but not in the area of which the Apprenticeship aligns with

Qualifications and Skills Required:

  • Good standard of literacy and numeracy
  • Good communication and interpersonal skills
  • Good IT skills

Duration of Post

This post provides an opportunity to gain the skills required to continue in the role post apprenticeship subject to meeting certain criteria. It is essential that all candidates sit a Maths and English competency exam prior to taking up a permanent post.

Please tell us about your skills, experience and knowledge you should relate these to the requirements of the post - look at the person specification and tell us how you meet each of the essential criteria (and desirable criteria if you do), providing examples as necessary.

Application Process

The information you provide can include details of education, work experience, courses, voluntary work, hobbies or activities in your personal life.

The majority of communication throughout the application process will be electronics so please check your emails regularly. References are also requested by email (where possible). Therefore, to speed up the recruitment process please provide an email address for all referees when completing your application form.

Course Completion

The apprentice should be expected to fulfil the full roles and responsibilities by the end of the training period.

External applicants applying will be offered Fixed Term contracts for the duration of the apprenticeship with the understanding that they will be recruited to the substantive post once they pass their course and the NELFT performance criteria.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

Assessment/Interview info

At NELFT we set very high standards to ensure we provide quality services. We require prospective employees to carry out an online literacy and numeracy test, equivalent to NVQ Level 2. For more information regarding our assessments, please visit our website. If you are shortlisted, invited for interview and successfully offered the post, you will be required to undertake an assessment for these skills during the pre-employment checks.

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

We are committed to continuous learning to improve patient outcomes so this means that we are also committed to the professional development of our workforce. We want to ensure you have the opportunity to grow and progress within NELFT, so take the first step on this journey by joining us now.

An exciting opportunity as arisen for 2 x Administrator Apprentice to join the 0-19 Children's Services in the administration hub in Redbridge. This is 12 month fixed term contract. We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognized apprenticeship qualification.

Duties (performed under supervision)

The main responsibilities of the post: to provide administration responsibilities. This will include answering the phone, completing letters, using the computerised booking system on RiO and managing referrals to the service.

Provide a high quality confidential and comprehensive administrative service for the Children's Administration Hub.

You will be involved in administration of the Hub which will include a high volume of incoming referrals and all administration connected with that - liaising with all relevant professionals.

What does the apprenticeship involve?

This post is 35 hours per week, Monday to Friday from 9.30 - 5pm. During your apprenticeship, you will be enrolled with an education provider and will be required to complete your Customer Care Administration Apprenticeship Level 2 within the duration of the placement. There will be a work-based structured learning programme to follow with support from your manager and mentor.

What will be achieved

  • Customer Service Practitioner Apprenticeship Standard Certificate
  • Level 2 Functional Skills in maths, English and ICT (if no prior exemption)

Eligibility Criteria:

All applicants must be:

  • Aged 16+
  • Must NOT be in any form of formal government-funded education
  • You can hold a degree but not in the area of which the Apprenticeship aligns with

Qualifications and Skills Required:

  • Good standard of literacy and numeracy
  • Good communication and interpersonal skills
  • Good IT skills

Duration of Post

This post provides an opportunity to gain the skills required to continue in the role post apprenticeship subject to meeting certain criteria. It is essential that all candidates sit a Maths and English competency exam prior to taking up a permanent post.

Please tell us about your skills, experience and knowledge you should relate these to the requirements of the post - look at the person specification and tell us how you meet each of the essential criteria (and desirable criteria if you do), providing examples as necessary.

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