Admin apprentice

Cox Automotive · Competitive · Bristol
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The Service Delivery team is a core part of the Auction business, made up of Payments and Vendor support, both functions are responsible for delivering excellent customer service at all times to both buyers and vendors, and ensuring all processes are completed to a high level within the required timeframe/SLA. Ensuring sales are delivered successfully and customer service levels are of high quality.

Role:

To provide administration support to the Vendor Support team and work with Vendor Support Coordinators to ensure all vendor administration is completed for each sale whilst maintaining customer service excellence at all times

Support in dealing with customer enquiries in an efficient and timely manner both face to face, via telephone and email, escalating where necessary.

Ensure all data input of vehicle documents is completed with accuracy and within agreed time scales

Efficient and accurate filing of vehicle documents

Undertake monthly stock reconciliation of vehicle documents

Process daily post, ensuring all documents are posted to the correct customers on time.

Supporting Auctioneers & Account Support Representatives in the delivery of their duties

Supporting the simulcast function during sale days

Liaise with other Manheim branches as necessary to ensure a good service is provided to our Vendors

Ensure all document packs are ready for each sale, as per Vendor/Branch requirement

Skills:

Experience within a customer service role with the ability to resolve customer queries

Experience within a data process role with the ability to process large amounts of information accurately

Excellent customer service skills.

Excellent administration skills

A keen eye for detail and accurate data entry skills

Excellent interpersonal and communication skills both verbal and written.

Able to use your initiative and be flexible, reacting to change quickly and effectively

Able to work as part of a team

STRICTLY NO AGENCIES PLEASE

We work with a carefully selected set of recruitment agencies and were not looking to add to our PSL.

We do not accept unsolicited agency CVs sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CVs.

Experience within a customer service role with the ability to resolve customer queries

Experience within a data process role with the ability to process large amounts of information accurately

Excellent customer service skills.

Excellent administration skills

A keen eye for detail and accurate data entry skills

Excellent interpersonal and communication skills both verbal and written.

Able to use your initiative and be flexible, reacting to change quickly and effectively

Able to work as part of a team

STRICTLY NO AGENCIES PLEASE

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