Account Associate

Healthcare Consultancy Group · Competitive · London
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The Account Associate is a key support for the wider client services team, touching all areas related to the daily management of client business, including administration, financial tracking and project progression.

The Account Associate works closely with other members of the client services team, supporting live projects and programmes, whilst beginning to build long-lasting client relationships with support from senior team members.

Key Responsibilities:

Communication

  • Ensure clarity in all written and verbal communications, including the ability to adapt tone and approach to suit the situation; e.g. client communication vs internal communication
  • Communicate and coordinate the development of project elements across internal departments
  • Recognise that each of your tasks forms part of a wider project, and ensure that your team is kept up to date with your progress and task completion, in order to action their own responsibilities
  • Begin to understand the importance of effectively managing client expectations

Organisation and Planning

  • Support the account team to deliver client projects and programmes, including assisting with the creation of project schedules and client estimates, and ensuring all project trackers, schedules and estimates are updated in a timely manner as required
  • Support the development and tracking of budgets and schedules
  • Take accountability for your own time and effective prioritisation of your tasks and responsibilities, ensuring that quality deliverables meet required standards
  • Coordinate within the internal team to arrange team project meetings, briefings and status updates. Take responsibility for ensuring actions are followed up by the relevant party on time
  • Identify and brief key stakeholders (including internal team members, suppliers and clients) as to when they need to get involved
  • Simultaneously work effectively across multiple accounts, increasing your exposure to different clients and projects
  • Ad-hoc administrative support as required by the team
  • Enter time and submit expenses by the deadlines set, using appropriate job codes

Collaboration and Building Relationships

  • Schedule and participate in client teleconferences and face-to-face meetings with senior support
  • Establish and maintain good working relationships with colleagues, making valuable contributions to your team

Financial Acumen

  • Ensure that all financial reports are kept up to date for both internal and external use
  • Demonstrate a basic understanding of profit vs loss and continue to build on this knowledge through experience
  • Work with more senior team members to build budgets and associated documents

Taking the Initiative

  • Use your curiosity to identify and build on potential opportunities for your clients and our company; e.g. suggesting new client projects
  • Develop your own understanding of the science and therapy area of brands
  • Begin to develop your working knowledge of programme objectives
  • Be flexible - you need to demonstrate the ability to adapt your approach to changing situations and stakeholders; e.g. correctly identifying when you prioritise an urgent client request
  • Own responsibility for your personal development, regularly looking for other ways to learn and grow professionally by maximising exposure to new opportunities, making the most of training and requesting training as required
  • Undertake tasks outside of the specifics of the job description where business reasons require it

Essential

  • Educated to degree level in a relevant science subject
  • Proficient in Microsoft Office

Desirable

  • Previous experience in a medical communications agency through a placement or internship or work experience
  • Ability to travel internationally
  • Demonstrable multitasking ability

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