2020 Bloomberg Customer Support Representative - German Speaker

Bloomberg (Analytics and Sales) · Competitive · London (central)

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As a Bloomberg Customer Support professional, you have two critical focus areas: to provide exceptional customer service to a broad range of clients, and ensure the fast and effective management of various client workflows and hardware/software issues.

You will be responsible for the installation, connection, hardware management and workflow support of terminal clients over the phone and via Bloomberg Instant Messaging. You will be assisting fast-paced clients operating in Capital Markets, Asset Management and Financial Services by installing the Bloomberg software and configuring proprietary hardware, such as keyboards and biometrics. Moreover, as automation continues to grow in the industry, we are adapting to understand our clients’ technological needs. We solve our clients’ software issues, and we understand how it relates to their workflows and asset-class needs. Working with sensitive information and highly sophisticated tools, we ensure the security of our clients’ accounts and data.

Secondly, you will communicate with our clients, including CEOs and executive managers with access to proprietary data and information. We set-up, train, and connect our clients to the various Bloomberg products and platforms they subscribe to. You will work as part of our 500 strong global team, supporting our clients collectively in more than 18 languages

Responsibilities

  • Provide extraordinary customer service to our clients on inbound and outbound phone calls and IB (Bloomberg Instant Messaging)
  • Troubleshoot and resolve Bloomberg terminal related issues
  • Transfer customer calls (if appropriate) to other business areas
  • Identify, research, and resolve customer issues using proprietary company software

Requirements

  • Bachelor's degree or equivalent experience
  • Read, write, and speak proficient German in addition to English.
  • Ability to provide outstanding customer service to clients through live, interactive media (e.g. phone, messaging, etc.)
  • A demonstrated interest in Finance and / or Technology
  • Desire to develop skills and experience in customer service in a fast-moving FinTech environment
  • Willingness to learn new technologies and ability to retain information
  • Multi-tasking and problem solving skills as well as an ability to work independently and as part of a larger global team
  • An interest in progressing a career within Bloomberg

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